• Welcome calls
  • Response handling
  • Retention & win back
  • Cross- selling, Up- selling & Insurance
     sales
  • Service bookings
  • Database building & cleansing
  • Customer acquisition
  • Lead generation

  • Full customer service operations –
     sales or enquiry handling
  • Front line customer service
  • Out of hours and overflow service
  • Help Lines
  • Service activation or welcome
  • Customer support – brochure requests,
     quotes, order processing , ticketing

  • Customer satisfaction surveys
  • Bespoke telephone based research
  • Monitoring surveys
  • Corporate & brand image tracking

  • Controlled circulation registration
  • Subscription sales
  • Subscription renewal
  • Reinstate lapsed subscriptions
  • Inbound customer service
  • Directory building
  • Subscriber research

  • Customer acquisition or customer
     switch campaigns
  • Customer service
  • Cross sell & upgrade
  • Retention & win back
  • Lead generation & prospect
     qualification
  • Customer help lines